1. Crayford Tile Centre Ltd cannot under any circumstances accept financial demand for late delivery or incorrect supply of goods. We strongly recommend that the buyer books there tiler or fitter after they receive and check there goods they ordered are correct.

2. Before fixing the buyer should ensure they are completely satisfied with with the products they have been supplied, they should be unpacked and inspected as soon as possible. Any visible damage on the packaging must be noted on the paperwork with the delivery driver.

3. If any damage has occurred to the goods delivered you must contact us within 24 hours to report it by calling us direct 01322 930677. Any reports or claims made out of the 24 hours will be at the companies discretion.

4. Deliveries arrive on a lorry with a tail lift and are stricktly kerbside delivery only.

Shade & Variation

Colours, variations and shading can change from batch to batch and in certain lights, we recommend ordering a sample before placing your order so that you are 100% happy with the product.

Returns & Refunds

4. Buyers can return any stocked tiles within 14 days of sale, tiles returned must be in full boxes and at the buyers cost. Any tiles received back by us damaged will not be refunded.

5. If the buyer cancels the order after dispatch they must accept the order when it arrives. Once the order arrives they then must arrange for the order to be returned to the address below at the buyers cost.

6. If the buyer changes there mind and would like to return the goods they can do within 14 days of delivery, orders must be repackaged and sent back to us at the buyers own cost.

7. The refund on goods will only be processed once the goods have arrived back at the below address and checked to be in resalable condition.

8. Non stocked items that are ordered in are classed as special orders and are therefore are non-returnable.

Return Address

Crayford Tile Centre Ltd
Unit 1, Acorn Industrial Park,
Crayford, Kent